Analog adapters, travel plugs / converter and extension cables are available for a deposit of € 10,00 / € 20,00 at our front desk.

For ecological reasons, we did not install an air conditioning system in our hotel. We are happy to provide you with a fan on request. Please contact our front desk team. 

Baby beds are available for a fee. Please contact our front desk team. 

Our lobby bar is open daily 24 hours and located on the ground floor.

Bathrobes are available free of charge. Please contact our front desk team. Please leave the bathrobe in your room on your departure day.

Please contact our front desk team for a daily change. 

You are welcome to rent bicycles from our reception. The price is € 15,00 per bicycle per day, including a bicycle lock. The security deposit is € 250,00. Further details can be found in the rental agreement, available at our reception. A bicycle with a child seat is also available. 

Our breakfast is served during the following times: 

Mondays – Fridays: 6.30 am - 10.30 am 

Saturdays, Sundays and Holidays: 7.30 am - 11.00 am 

The entrance to our breakfast restaurant is on the ground floor. 

You will find an ATM machine (Targobak, Postbank, Berliner Volksbank) in the pedestrian zone Wilmersdorfer Strasse.  

In our lobby, you can conveniently order your Uber/taxi via the WeKnow self-service terminal. If you need assistance with your order, please contact our reception staff. 

The consumption of cannabis in our hotel and in our public hotel areas (inside and outside) is not permitted.

For car rental and taxi information please contact our front desk team.

Please contact our front desk team. 

You have forgotten your charger? No problem! A charger with charging cable (connections for: Lightning, Micro USB, USB Type C) is available for a deposit of € 20,00 at our front desk. 

Your room will be available from 3.00 pm. 

Please check out by 11.00 am on your day of departure. If you intend to check out later, please contact our front desk team. You can leave your luggage on the day of departure at our reception. For luggage service and storage service please contact our front desk team.  

For information please contact our front desk team.

Children 12 years and younger spend the night free of charge in the room of their parents and sharing a bed with its parents (max. 1 child per room). Please contact our front desk team if you need a rollaway. Rollaway only possible in business category. 

You can get a city map at our front desk.

For conferences and events please contact our front desk team.

Additional hygienic and cosmetic products (such as soaps, towels, bathrobe, face clothes, body lotion, single use shaver, oral hygiene kit, women's hygiene products) are available free of charge at our front desk around the clock. 

The following credit cards are accepted: American Express, Diners Club, Electronic Cash, Maestro Card, Visa Card, Master Card and JCB.

Please contact our front desk team. 

A traffic-conveniently placed hotel is not always quiet. If you like to sleep with open windows, just ask at our reception for some earplugs. 

For the time of your stay we look forward to receive e-mails for you. Please contact our front desk team. Our e-mail address is: 

[email protected]. Please note that we cannot open any attachments due to safety reasons.

• Front Desk: dial "9"
• Police: dial "0- 110"
• Fire department / Ambulance: dial "0- 112"
• Emergency: dial "0- 911"

For your own safety, please familiarize yourself with the emergency exit plans in your room on the back of the door and in the corridors for the nearest exit. In case of fire do not use the elevator.

• please switch off the light when leaving the room 
• please do not leave your window open all day long
• in the sanitary areas, use the water-saving or stop button on the toilet flush if necessary  
• turn off the water tap when washing your hands / brushing your teeth 
• do not throw glass bottles into the rubbish bin, put them next to it - our team will dispose them for you 
• please contact us if you would like a room cleaning, room cleaning is only carried out on request
• use our paperless check-in / check-out service via Hotelbird 

An exchange bureau (Western Union Bank) is located at Kantstrasse 105A, 10627 Berlin. Opening hours:

 Mo. – Fr.: 08.00 am – 19.00 pm
 Sa.: 10.00 am – 16.00 pm

You need to get out early or have little time for breakfast? Then use our express breakfast. Monday til Friday starting at 5.30 am and Saturday, Sunday and Holidays starting at 6.30 am. An advanced order is necessary until 10.00 pm the day before.  You will find the price for our early breakfast and what it includes on the media screen in our elevator or you can contact our front desk team.  

In order to avoid longer waiting times at check-out, we offer you to settle your bill on your arrival day or before your departure day. Please contact our front desk team. 

Besuchen Sie uns auf:

www.facebook.com/BestWesternHotelKantstrasseBerlin

Our front desk team will be delighted to assist you with sending all your faxes. The price per fax is € 0,50. This service is available from 6.00 am until 10.00 pm.

In case of fire: 

Please contact our front desk team immediately under extension: -9.

In case of a fire alarm you will be informed acoustically. Please keep calm and leave the hotel immediately via the emergency exits.

• Please read the emergency plan. It is located on the back of your room door and on all floors.
• Fire extinguishers are located on every floor.
• The green emergency exit sign indicates the nearest exit.
• Please do not use our elevators.
• Please keep the windows and doors shut.
• Please leave our hotel immediately by using the designated staircase or emergency exit.

To protect all, all our rooms are equipped with fire detectors. These fire detectors correspond directly under the respective room number to our fire alarm system at our front desk.

Any negligent or intentional manipulation of the fire detectors will be reported to the responsible authority. Should the fire alarm go off due to manipulation, we will charge the costs for the use of our maintenance company and a possible fire service.

• Front Desk: dial "9"
• Police: dial "0- 110"
• Fire department / Ambulance: dial "0- 112"
• Emergency: dial "0- 911"

For information, bookings and flight confirmations please contact our front desk team.
 

Book your time slot for BER security control free of charge. 

Please contact our front desk team for a flower order. We will be happy to provide you with a vase during your stay free of charge.

The fitness center ”Super Fit“ is open throughout the whole day and is located in the Wilmersdorfer Arcaden, only 2 minutes by walk. 

Our front desk team is 24 hours a day at your service. Extension: -9.

Please contact our front desk team.

To regulate the room temperature, please use the thermostat in the guest room. The bathroom temperature is regulated by the thermostat in the bathroom. 

High Speed Internet / WIFI is available free of charge throughout the whole hotel. Please see your key card holder for the password. 
 
 To use the internet, please proceed as follows: 
 1. Activate WIFI on your device.
 2. Choose the Hotel-WIFI network „BW Hotel Kantstrasse Berlin“.
 3. If the login-website does not open automatically, please open the internet browser on your device.
 4. Enter the password and accept the terms and conditions.
 5. Confirm „Get Free Wi-Fi“.
 
 In case you need assistance, please contact our reception. 

Feel free to use the coffee and tea making facility in your room free of charge.               

During the time 11.00 am till 6.00 pm we offer a free “coffee & tea-to-go” service in our lobby.

We will be glad to organize an accommodation in any other Best Western Hotel all around the world for you. 

Cold feet? We will gladly provide you with a hot water bottle for your stay. Please leave the hot water bottle in your room on the day of departure. 

The ice machine is located at our lobby bar. Please contact our front desk team to get free ice cubes around the clock. 

Feel free to use our computer with internet access and printer free of charge. The computer is located in our hotel lobby and is available 24 hours.  

Please contact our front desk team. This service is free of charge and 24 hours available. 

Against a surcharge we can offer you a late check-out. Please contact our front desk team if a late check-out is possible. 

Laundry bags are available at our reception.

You have the option of having your laundry cleaned/ironed via an external service provider. The price list is in your wardrobe. Laundry bags are available at our reception. Please note the following drop-off times:

Mon-Fri: drop off at reception by 9:00 am --> Return delivery on the same day by 9:00 pm 

Mon-Fri: drop off at reception between 9:00 am and 11:00 am --> Return delivery on the same day by 9:00 pm at the latest with 100% express surcharge

Sat: drop off at reception by 9:00 am --> Return delivery on the same day by 9:00 pm with 100% weekend surcharge

Sun and public holidays: no drop off possible 

Our hotel offers different games free of charge. For information about leisure facilities close to the hotel please contact our front desk team. 

In case you have lost something during your stay, please contact our front desk team. 

Our lobby hall and our lobby bar are available all the time. 

If you need help with your luggage or if you want to store your luggage until your departure please contact our front desk team. Also feel free to store your luggage until your next stay in our lockers. This service is available 24 hours. 

You may take a ton of good memories - the luggage for the flight is unfortunately limited. Take advantage of our free luggage scale. Please contact our front desk team. 

The main train station is about 5 km away from the hotel. For directions please ask our front desk team. 

The Minbar is located in your closet. 

Newspapers are available free of charge at our front desk 24 hours. 

All our rooms are non-smoking rooms. They are marked with the international non-smoking sign. Please be so kind and do not smoke in these rooms as well as in our public hotel areas. 

Any non-compliance will result in a daily cleaning fee of € 250,00. Any additional costs for fire damage, the triggering of an alarm in our fire alarm system, etc. will be charged additionally. 

Notepads and pens are available at our reception.

The car park is located next to our hotel. Please contact our front desk team about the charge. 

The next petrol station is about 0,4 km away from the hotel. Aral petrol station: Kaiser-Friedrich-Strasse 45B in 10627 Berlin. 

For a surcharge we welcome pets in our hotel. However, we would like to ask you to consider the other hotel guests. Do you need a feeding / water bowl? Please contact our front desk team. Please note that pets are not allowed in our breakfast restaurant. 

The next pharmacy is nearby:  Grüne Apotheke,  Wilmersdorfer Str. 62, 10627 Berlin, Telefon: 030 / 939 50 484. 

Copy-service is available 24 hours at our front desk. Our front desk team will be happy to assist you. The price per copy is € 0,30 (black/white) and € 0,60 (color). 

Your sleeping comfort is very important to us. Therefore you can choose between 3 additional kinds of pillows:

• bolsters
• neck pillows
• allergic pillows 

 
Please contact our front desk team.

If you do not like to be disturbed or if your do not want your room to be cleaned, please hang up the “do-not-disturb” plate on the outside of your door.  

You can leave your mail and parcels against charge at our front desk. Incoming mails will be held for you at our front desk.

Postcards are available at our front desk starting from € 1,00 per piece. We would like to invite you to send a greeting home. For that we offer you one stamped post card free of charge. Please contact our front desk team. 

All rooms are equipped with a radio / TV. 

Against a small surcharge we will serve your drinks up to your room. This service is available 24 hours. The price list you will find in your room. For order please contact our front desk team. 

Our front desk team will be glad to assist you in finding the relevant information. 

Our front desk team will be happy to recommend restaurants or reserve a table for you. 

The use of the safety deposit box in your room is free of charge. The hotel is not liable for any loss of personal values in your room. For larger items please contact our front desk team. 

A small sewing kit is available at our front desk free of charge.

Our front desk team will be happy to scan documents for you and send them to your e-mail address. This service is available from 6.00 am until 10.00 pm. 

Various shopping possibilities are located in the pedestrian zone Wilmersdorfer Straße. For further information, please visit: www.wilma-shoppen.de.

Please contact our front office team when you need a pair of slippers.

A choice of snacks and drinks is offered at our lobby bar / front desk 24 hours.

Envelopes, papers and stamps are available at our front desk.

Long distance calls can be dialed directly. Please dial „0“ for an outside line. For room-to-room calls just dial the requested room number. 

Charges per unit: € 0,25. Telephone charges are automatically captured by our front office system and a receipt with the dialed numbers will be included in your invoice. 

For international calls please dial as follows: 

     „0“ for an outside line 

+ „00“ + country code 

+ city code (number without „0“) 

+ telephone number 

Here is an example with our hotel telephone number: 0 00 49 30 81 40 76 0 

Please find below a few country codes: 

Belgium                -32 

Danmark              -45 

France                   -33 

Great Britain       -44 

Italy                       -39 

Japan                     -81 

Luxembourg     -352 

Netherlands        -31 

Norway                -47

Austria                 -43

Spain                    -34

Sweden                -46

Switzerland        -41

USA                         -1

Credit card calls, AT & T- calling cards and Toll Free numbers are not available. 

Extra pillows or blankets, additional hygienic and cosmetic products (such as soaps, towels, face clothes, single use shaver, body lotion, oral hygiene kit, women's hygiene products) or other useful things can be complementary obtained upon request at our front desk. 

Our front desk team will be happy to assist you with any reservation for theatre tickets, concert tickets etc. 

Our front desk team will be delighted to assist you in arranging tours and excurses.

Please ask our front desk team for current traffic information.

Our TV system offers you programs in German and English. The up-to-date TV program can be found here.

Umbrellas are available for a deposit of € 10,00 at our front desk 24 hours. 

Our house is not fully air conditioned. If you need a fan on hot days, please contact our front desk team. This service is free of charge and 24 hours available.

All rooms are equipped with 220 V / 50 Hz sockets. The electricity in your room is activated via the key card in the master panel at the room entrance. In order to be able to charge electrical appliances even while you are away, you can use the permanent electrical outlet at your desk which is marked with a green dot. 

For security reasons, please do not leave a power plug in the power outlet without having a device connected.

Please contact our front desk team for a wake up call.

The price for the bottle of water (0,33l bottle) in your room is € 2,90. Other drinks can be ordered against charge through our front desk team. 

Our weather station is located on the ground floor above the elevators. 

High Speed Internet / WIFI is available free of charge throughout the whole hotel. Please see your key card holder for the password. 
 
 To use the internet, please proceed as follows: 
 1. Activate WIFI on your device.
 2. Choose the Hotel-WIFI network „BW Hotel Kantstrasse Berlin“.
 3. If the login-website does not open automatically, please open the internet browser on your device.
 4. Enter the password and accept the terms and conditions.
 5. Confirm „Get Free Wi-Fi“.
 
 In case you need assistance, please contact our reception.